Refund and Return Policy

We hope you are satisfied with your purchase from 365fits. However, if your purchase does not meet your expectations, you may request a return by contacting us within 30 days of receiving your item.

Please read the following policy carefully before making a purchase.

Order Cancellation

We accept order cancellations before the product has entered production or been shipped.

If your cancellation request is approved before production or shipment, you will receive a full refund.

Once an order has entered production or has already been shipped, it can no longer be cancelled.

Returns

Eligible products may be returned within 30 days of delivery.

To qualify for a return:

• The return request must be submitted within 30 days of receiving the product.

• The item must be unused, unworn, unwashed, and in the same condition in which it was received.

• The item must be returned in its original packaging.

• All original accessories, warranty cards, manuals, and instructions must be included where applicable.

• A receipt or other valid proof of purchase is required.

• You must contact our customer service team before returning an item.

A return may also be requested when:

• The item arrives damaged, broken, defective, or significantly deformed.

• You receive the wrong product.

• You receive an incorrect size or color.

• An item is missing from your order.

If you ordered the wrong item, selected the wrong size or color, changed your mind, or are not satisfied for reasons unrelated to a product defect or fulfillment error, you may request a return. However, you will be responsible for all return shipping charges and other related costs.

Non-Returnable and Non-Refundable Items

We cannot offer a return, refund, or exchange in the following circumstances:

• More than 30 days have passed since the item was delivered.

• The item has been worn, washed, used, damaged, stained, altered, or modified.

• The item is not returned in its original condition or packaging.

• The customer refuses delivery without a valid reason.

• The customer provides an incomplete, inaccurate, or invalid shipping address, resulting in failed delivery.

• The item was returned without first contacting our customer service team.

• The returned package was sent to an unauthorized or incorrect return address.

• The customer cannot provide a receipt or valid proof of purchase.

• The item is custom-made, personalized, or produced according to the customer’s specifications.

Please do not return products directly to the manufacturer or to the address shown on the original shipping label.

Personalized and Custom-Made Products

Custom-made and personalized products are generally not eligible for the standard 30-day return policy unless they arrive damaged, defective, or materially different from the order.

How to Request a Return

Before returning an item, please contact us at:

service@365fits.com

Your email should include:

• Your order number

• The name or email address used to place the order

• A detailed description of the issue

• Clear photographs or videos showing the item and its packaging

• The shipping label, if applicable

• Your preferred resolution, such as a refund or replacement

Photographs and videos should be clear, focused, taken at close range, and captured in good lighting. This helps us identify and verify the issue.

We usually review return requests within 72 hours on business days.

Returns sent without prior approval will not be accepted. Our customer service team will provide the correct return instructions and authorized return address.

Our Solutions

If the issue was caused by 365fits, such as receiving a damaged, defective, incorrect, or incomplete order, we may provide one of the following solutions:

• A replacement

• An exchange

• A full or partial refund

• Another appropriate resolution agreed upon with the customer

If the issue is confirmed to be our responsibility, you will not be required to pay the approved return shipping cost.

If the return is requested because the customer ordered the wrong item, selected the wrong size or color, changed their mind, or no longer wants the product, the customer will be responsible for the return shipping fee.

Return Shipping Fees

The customer is responsible for return shipping fees when the return is caused by personal preference, an ordering mistake, an incorrect size or color selection, or another reason unrelated to product quality or order fulfillment.

The exact return shipping fee will depend on the carrier and shipping service selected by the customer.

If you receive a damaged, defective, or incorrect product because of an error by 365fits, we will provide further instructions. Approved return shipping costs may be covered or reimbursed by us.

Please return the item in its original packaging and include any requested order documentation.

Return Inspection and Processing

Once your returned package is received, we will inspect the item to confirm that it meets the conditions of this policy.

Most approved returns and exchanges are processed within five to seven business days after the returned package is received.

After the inspection is completed, we will notify you by email whether your return has been approved or rejected.

Refunds

If your refund is approved, it will be issued to your original payment method.

Please allow up to 20 business days after the returned item has been received and inspected for the refund to appear in your account. Actual processing times may vary depending on your bank, credit card company, payment provider, or financial institution.

Original shipping fees and return shipping costs are generally non-refundable unless the return is caused by an error on our part.

Exchanges

If an exchange is approved, we will arrange for the replacement product to be sent after the returned item has been received and inspected.

Delivery times for replacement products vary depending on the destination, product availability, and shipping service.

Late or Missing Refunds

If you have not received an approved refund:

1. Check your bank or payment account again.

2. Contact your credit card company or payment provider, as the refund may still be processing.

3. Contact your bank, as financial institutions may require additional processing time.

4. If you have completed these steps and still have not received your refund, contact us at service@365fits.com.

Tracking Your Return

We strongly recommend using a trackable shipping service and keeping your shipping receipt and tracking number.

For higher-value items, you may also consider purchasing shipping insurance.

365fits cannot be held responsible for returned packages that are lost, damaged, or delivered to an incorrect address before reaching our authorized return facility.

Important Notice

Please contact our customer service team before sending any return.

365fits is not responsible for packages returned without prior authorization or packages sent to an incorrect address.

We encourage you to contact us before opening a payment dispute or chargeback. Our customer service team will make every reasonable effort to review the issue and provide an appropriate solution.

For additional information about returns, refunds, or exchanges, contact:

service@365fits.com

Return Address

Returns must not be sent to this address without prior authorization from our customer service team.

Country: China
Province: Guangdong
City: Dongguan
Address: Xiaobaiju Supply Chain, 4th Floor, Building B, Kesui Jingu, No. 1 Dongfeng West Road, Dali Village, Qingxi Town
Contact Person: Du Zyoon (Qyq)
Postal Code: 523648
Phone Number: 13360663005